Telephone Interpreting Service


Telephone interpreting

Connect your company with the world

Telephone Interpreting

Telephone interpreting is an essential service  for achieving smooth communication in a number of different settings within both the Public and Private sectors. ONCALL provides experienced and qualified telephone interpreters to clients for several different areas of service including:

Local Government




Justice (Prisons, Courts, & Police)

Housing Associations

Telephone interpreting is suitable as a communication aid in a number of scenarios, particularly for shorter non-sensitive meetings involving only two people.

Our Professional Interpreters

ONCALL has over 2000 qualified and skilled interpreters with experience in over 150 languages.

Every interpreter is subject to rigorous recruitment procedure to ensure the highest level of service quality in conformance with ONCALL's ISO 9001 certification.

With ONCALL, you will have access to telephone interpreting professionals who are:

Qualified, Accredited & Experienced

Available 24/7

Professional & Reliable

Bound by Confidentiality Agreements

Police Checked

Working with Children Checked

Locally Based

ISO Certificate Register JAZ-ANZ QCSE 9001

ONCALL Quality Management

Different levels of access to interpreting and translation services have been experienced in Australia, with huge variation in quality. This has lead to wasted time and money for the Public Sector as well as Private Sectors.

Every interpreters registered with ONCALL has undergone strict, rigorous recruitment procedures including Reference, Qualification, Police and Working with Children checks. Telephone interpreting professionals are also subject to further training and continuing professional development. For our clients, this provides reassurance that the highest level of interpreting services will be provided as a standard, regardless of region or language.

Our telephone interpreting service is regularly spot-checked by the in-house quality team to ensure that the provided level of service to our clients is of a consistently high standard and in conformance of Oncalls ISO 9001 certification.

Accessing the Service

To access ONCALL’s telephone interpreting service, clients are provided with an access code and will need to follow the following steps:

  1. Dial our toll free phone number.
  2. Enter their access code.
  3. Request the required language.
  4. Wait patiently on the line to be connected to an interpreter.

Besides facilitating two-way communication, our dedicated call centre staff is also able to connect a three-way conversation for you. Contact us today to learn more about our telephone interpreting services!