A few precious words from our valued clients


I just wanted to send you an email about Greek interpreter who attended to a patient and completed an outstanding job. The interpreter went above and beyond his duties assisting with a patient who was so distressed he required a Code Grey. He was calm and cool during this intervention and assisted the ward staff extremely well. I know of many interpreters who would have withdrawn from the situation, however the interpreter did not. I just wanted to express our thanks from the team .   

Northern HealthAcute Senior Social Work Clinician - Northern Health

I have received positive feedback regarding Vietnamese interpreter .The member advised that the hearing was difficult because of the allegations etc made. The member also noted that it was an intense hearing. The member said that the interpreter remained at all times professional, as she always has in these difficult cases. She also worked very hard to ensure precise interpretation was given over several long hours and the member would like to commend her work. The member advised that she had worked with the interpreter on several occasions in such circumstances and she has always been very impressive.


AATHearing Team Leader - Administrative Appeals Tribunal

Bosnian Interpreter  presented for her first assignment at Isis and was very very friendly and reported to reception when the client did not attend and was happy to stay and wait to see if another service provider could use her service.  One of the most pleasant & professional interpreters I had had the pleasure in dealing with and is an asset to Oncall.  Thank you

ISIS Health Admin Manager - ISIS Primary Care

I am a physiotherapist with the Rehab in the Home program.

I have been seeing a khmer client in Clayton South lately, and between me and the other members of the treating rehab team we have had a lot of khmer interpreters coming to help us with these home based sessions.

They were very friendly, punctual, professional and they made the process incredibly easy. Sometimes using an interpreter can feel like you are missing bits of information but I always felt like everyone understood what was going on and it was a very warm and relaxing environment for the client.

I just wanted to give some positive feedback as I know sometimes people only give feedback when things go wrong.

Monash HealthPhysiotherapist - Monash Health

We had a Tamil interpreter today. Very positive experience - interpreter was very diligent in clarifying and making sure the advice given was clear and well understood by the client. His extra effort and diligence was much appreciated.

RACSSolicitor - Refugee Advice and Casework Service

I just wanted to let you know how wonderful your staff are. All your staff are patient, friendly and extremely helpful.

Children’s Health Queensland Interpreter Services - Children's Health Queensland Hospital and Health Service

I would like to extend congratulations and thank you to your staff for their professional and courteous manner.

Barwon HealthBarwon Health Manager - VIC

We can rely on ONCALL to fulfil our booking, even at short notice. The staff are always helpful, friendly and efficient.

Legal Practitioner VICLegal Practitioner - Legal Firm VIC

The assistance and professional conduct on the day provided by the ONCALL translators and interpreter was invaluable to conduct of this visit.

DIMIADIMIA - State Manager | Entry & Compliance, NSW

A very professional and dynamic agency- genuinely committed to the interpreting profession and social and racial justice.

Workers Compensation Commission NSWWorkers Compensation Commission - NSW

The interpreters were fantastic and I believe that they contributed to the success of the International Business Expo. I also found ONCALL staff to be extremely helpful and professional.

City of CaseyBusiness Development Officer - City of Casey, VIC

I always love the service I receive from the entire team at ONCALL. They are always quick to respond and very accommodating to my requests. Best Service – no complaints.

Peerless HoldingsInterpreter Services - Peerless Holdings

I am writing to commend your company on the professionalism which we encountered during dealing with you recently.

BHP MineralsBHP Minerals - VIC

I wish to praise your Offices for excellent follow-up service.

Advanced Personnel ManagementAdvanced Personnel Management -

The professionalism exhibited by your interpreters and on-site coordinator ensured that the Convention was of benefit to all delegates, who were able to fully engage with the content in their language of choice. In particular, we would like to highlight the interpreters’ flexibility and expertise when performing seamless relay interpretations for presentations and questions not in English.

InterpolManager - INTERPOL Capacity Building & Training Directorate

ONCALL is always willing to listen and always willing to assist to the best of their ability. Transparent and clear communication means being able to work together through any challenges that can come during the translation process. Overall, we are very satisfied with ONCALL’s service.

The Chia CoThe Chia Co. -

We appreciate the time, resources and energy you have directed towards supporting some of the most vulnerable people living in our community. We thank you for your perseverance and we acknowledge your commitment to achieving humanity for vulnerable people; it is a value you share with Australian Red Cross.

Australian Red CrossARC - Australian Red Cross | QLD Divisions