About Us

Bridging the language gap for more than 30 years

About Us

ONCALL Interpreters & Translators is a world leader in quality interpreting and translation services. With an outstanding reputation for excellence and integrity, ONCALL offers a full range of services for public and private sector clients.  Established in 1984, ONCALL manages a comprehensive panel of over 4,500 qualified interpreters and translators in all languages and disciplines. 

ONCALL has an unparalleled global presence with offices in eight cities on three continents and has access to some of the best interpreters and translators in the world. 

Each week our booking officers fill over 7,000 assignments in more than 150 languages. Every year we translate hundreds of thousands of words and provide conference interpreting services at major international conferences in Australia and overseas.

 With extensive experience and industry knowledge, ONCALL can tailor services to meet the changing needs of clients. We employ a dedicated team of in-house professionals in specialist areas including client management, information technology, graphic design, public and community relations, marketing and professional development training.

Our Expertise

Our interpreters and translators

ONCALL has access to a panel of more than 4,500 highly qualified and experienced interpreters and translators in over 150 languages. Our local interpreters and translators are accredited by the National Accreditation Authority for Translators and Interpreters (NAATI).

For new and emerging languages not tested by NAATI, ONCALL liaises with tertiary institutions, ethnic communities and other organisations to recruit suitable panel members.

 
 

Quality

ONCALL is committed to supporting compliance to ISO 9001:2008 Quality Management System requirements and to communicating these requirements within the organisation. We guarantee to maintain, through our Quality Management System, a level of quality and reliability of supply that will equal or surpass the expectations of every customer. It is the intention of all departments within the company to continually improve the quality of the services they provide, leading to increased Customer Satisfaction.

 
 

Training and professional development

ONCALL has an ongoing commitment to providing professional opportunities for development to its panel of interpreters and translators. We regularly organise training sessions, seminars and workshops for interpreters and translators to enhance their skills. 

Our Vision

Become a top five global language services provider, connecting all communities, by 2018.

Our Mission

ONCALL will set the global benchmark for language services through innovation