VoiceConnect Telephone Interpreting Enhancements

As a demonstration of ONCALL’s continued commitment to improving customer experience and accessibility to ONCALL’s products and services, during the last quarter, ONCALL has been implementing enhancements to the in-house telephone interpreting platform, VoiceConnect. These enhancements have included reducing unnecessary steps in the telephone interpreting workflow, minimising connection times to an interpreter. ONCALL has already been able to reduce time taken […]

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